Shipping Policy

U.S.-Only Delivery

For transparency around u.s.-only delivery, customers should understand that melin limits delivery service to addresses in the United States. There is no charge for standard shipping for every U.S. order.

To make our requirements clear for u.s.-only delivery, the requirement is as follows: orders are typically prepared for dispatch within 1–2 business days, excluding weekends and U.S. public holidays. Estimated carrier transit after dispatch is 4–6 business days.

How to Reach Us

For dependable guidance on how to reach us, the practical result is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinoak.shop or call 512-368-0009.

Shipment Tracking

To set precise expectations about shipment tracking, please note that shipment tracking information is supplied when the order ships and is sent using the contact information supplied at checkout.

Address and Delivery Support

In connection with address and delivery support, our established approach is that customers are responsible for providing a complete delivery address. Contact support@melinoak.shop promptly about an address correction; changes cannot be guaranteed after fulfillment starts.

When reviewing address and delivery support, this policy confirms that if tracking shows a delivery problem or an order arrives damaged, incomplete, or incorrect, contact melin. The merchant pays approved return shipping for both quality issues and no-reason returns.

Taxes

To explain our approach to taxes, the following rule applies: taxes are assessed and collected whenever applicable law requires them.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinoak.shop

Phone: 512-368-0009

Physical address: 374 River Rd, Airville PA 17302, United States