Refund Policy

30-Day Returns and Exchanges

To set precise expectations about 30-day returns and exchanges, customers should understand that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinoak.shop within 30 days after delivery before sending anything back.

For customer confidence in 30-day returns and exchanges, the following rule applies: for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Eligibility

For clear guidance on eligibility, our established approach is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

In connection with eligibility, the controlling expectation is that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

When reviewing refund timing, customers should understand that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For a straightforward understanding of order cancellation, the applicable commitment is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

To explain our approach to return address, the relevant commitment is that the default return address is 374 River Rd, Airville PA 17302, United States. Do not send a return until return instructions have been issued.

Contact

To make our requirements clear for contact, the applicable standard is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinoak.shop or call 512-368-0009.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinoak.shop

Phone: 512-368-0009

Physical address: 374 River Rd, Airville PA 17302, United States